Job Summary:

• Investigate collection issues and coach team on how to resolve.
• Maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
• Investigate and resolve billing discrepancies or misapplied cash transactions.
• Ensure credit policies and procedures regarding assigning credit, billing, and collection inquiries etc. are adhered to and maintained.
• Perform background and credit checks to ensure agreements are entered into with customers and clients with credit in good standing in timelines as set by the company.

Required Skills:

• 3-5 years experience in a Credit and Collections management capacity.
• Strong coaching and leadership skills.
• Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts.
• Effective attention to detail and a high degree of accuracy.
• Strong work ethic and positive team attitude.
• Demonstrates a clear sense of urgency.